Information Communication And Knowledge Of An Organization Information Technology Essay

tuition converse And companionship Of An Organization Information engineering EssayCoca-cola Comp all is the worlds largest beverage company which leading manufacturer, marketer and distributor of non-alcoholic beverage c erstwhilentrate and syrups. It is distributed over 200 countries. It owns to a great extent than 400 brands in the world including the main brands like diet coke,fanta and sprite and so forthcoca-cola is the roughly fashionable and the largest selling soft drink in history as thoroughly as in the world.Today there atomic number 18 many agonistic in the beverage field. then each company should be more attractive than their competitive companies. Information, talk and Knowledge jock the company to achieve its strategic object. Amoung them Information and Knowledge help in stopping point- do and pickings rough-and-readyly. According to the coca-cola constitution they consider as their customers,grocery stores,restaurants and mass merc happenisers.So th at it is in truth strategic to cut the ideas of consumers and their complaints about the product. As a beverage company Coca-cola company ineluctably to know what customers ideas about the taste of their products.For that it has to be collect data fro m the customers and routine them into schooling. Even though tuition quiet there is no spend if they do non distribute for delectation in formations activities. dialogue is the mental shapees which distribute teaching.It depose be done in many styluss.The constituents of Information, Communication and Knowledge in Decision making.The role of InformationInformation is a mogulful resource and a large expense for many ecesiss. Information perplexity is the treat of hive away cultivation from one or more sources and the distribution of that education to one or more audiences.This maintains the data of an organization. The information system of an organization is substantive for the day-to-day activities in an org anization. The activities of organizations be in the first place coordinated by information and colloquy. Information is said to be affect data. Data brook be be as the complete chemical chain of raw facts and quantifymentsFor examples letters,numbers,symbols,sounds and/or images relating to the events in the organization or its environment.Data is collected and then regaleed into information.Therefore information evict be defined as military operationed organized or arranged data which is meaningful to the person.Data it egotism has no meaning so it is not expenditureful in last making.But informations argon useful in stopping point making. Information is necessary to convert the resources of an organization such as- pile,materials, machines and money for use in the organizations activities.Organization needs information for many tendencys. They bottom of the inning be categorized as followsPlanning saveControllingMeasuringDecision makingPlanning-In this step info rmation help to get an idea about the available resources, limn market and competitors of an organization.Recording-The information which use in preserve helps to manage the furrow properly because utilize recording historical details can be found easily.Controlling-Once a jut out is implemented its actual performance must be controlled. Therefore information requires checking whether activities are proceeding as planned or whether there is unthought deviation from plan.Measuring-In this step information can be utilize to measure performances of business.This can be analyzed by collecting information on cost,revenues,volume,time scales and profitability.Decision-making-Information is real much important to b some other decisions at heart an organization.Good information should do following qualitiesIt should relevance to a drug users needs.It should be accurate.The information should be readily available within the time period.It should inspire the users confidence.It sho uld communicate to the user clearlyIt should confine effective cost.The role of CommunicationWhen data is processed the information is communicated immediately to the person who wishes to use it but if it is kept for later on use then it must be stored and retrieved when required.So chat is a infixed component in organization because it shows how information is sent and veritable within organizations.The way of transferring information is depending on the structure of the business.Like entrepersonal,pyramid,matrix and independent. In simple monetary value chat can be identified as the process of transferring or exchanging of information,ideas,beliefs and opinions among ii or more parties. Therefore confabulation process helps to coordinate tasks and activities of the organization.In other words chat helps to coordinate tasks and activities in an organization to achieve its objective or objectives.Therefore effective conference is an essential component of an organization al success whether it is at the interpersonal,inter-group, intra-group,organizational or outer trains.The communication performs an important role in facilitating decision-making.It provides the information that individuals and groups need to make decisions by transmitting the data to identify and evaluate alternative choices, from sources to decision makers.The role of KnowledgeKnowledge is full utilization of information and data.It is also think with persons skills and experience.Knowledge is the information within peoples minds and it is a subset of information which has been extracted,filtered or formatted in a actually special way. Knowledge management describes the process of collecting,storing and using the experience held within an organization.The noesis is based on the meaningfully organized accruement of information through experience communication or inference. Knowledge is really important in gaining competitive advantage for a business therefrom organization s need to manage it as both object and process.Knowledge is the power source of an organization because companionship can summation productivity and effecientcy of an organization.The goal of knowledge management is to improve the organizations ability to fulfill its core process more efficiently because knowledge can result in dampen decisions.Therefore knowledge of an organizationIncrease productivityLower costs of doing businessHigher quality products,decisions and recommendationsInformation AND KNOWLEDGE NEED essentially and externally to improve Decision making and taking.What is Decision-making?Decision-making can be defined as a process which selecting the opera hat go of action from among some(prenominal) courses of actions.This may be a solution for a particular fuss or a making a choice to achieve a specified state of affairs.Within an organization decision is the point at which plans,policies and objectives are translated into concrete actions.Therefore the purpos e of decision-making is to direct human behaviour towards a next goal.Decisions can be classified as structured and unstructured.The structured decisions are repetitive routine. They are programmed decisions. Unstructured decisions are non routine and if decision maker provides judgment it is plowed non-programmed decisions because it does not provide clear cut solution.Decision- making processDifferent people use different approaches in making decision.Diferent scholars pass water presented different series of steps of a decision-making process.Whatever stages are elaborated, the decision-making process should have four stages as1. Identification2. Development3. Selection4. ImplementationIdentifying the bother and collecting Information are important in the identification stage, speckle developing and evaluating alternative solutions are discussed under the second stage, development.Selecting the best course of action amoung the alternative solutions under third stage and put decision into effect and provide report on the progress of solution in the final stage in decision-making.According to the decision-making process collecting information is genuinely important.Decision-making comprises the whole process that involves decision makers upto the point at which the issue is decided.Decision-taking is the kick the bucket or activity of the responsible dictum as in the suit of a manager deciding on a course of action. bring in the need for a decisionDefine the problemIdentification get together data relevant to the problemAnalyse the data and find the musical theme cause of the problemDevelop criteria for satisfactory solutionDevelopment turn over AlternativesAssess AlternativeSelectionSelect an AlternativeGet the authority and implement the chosen alternativeImplementationMonitor the feedbackSteps in the decision-makingImportance of Decision-makingWithin an organization, different types of decision are taken at different levels.Generally the decision s which are taken by senior management leave behind be affected the business as a whole, and decisions that affect lone(prenominal) one aspect of the business will be taken by lower levels of management. David Jennings and Stuart Wattam stated decision-making as an activity that lies at the heart of management.This shows how important is decision-making to an organization. All the actions make by the organization are result of decisions made by the organization itself.Problems of an organization arises because of the limited resources.But to make the organization effective it has to use the available resources.Thus they need to improve their decision-making.On the other hand the competition faced by organizations is increasing day by day. The survival of the fittest of an organization will wholly depend on the quality of decisions they make every day.Organization is a sub system of a social system.Therefore organizations can not sprain independently because several other system s are co-ordinated to the organization.In the case of coca-cola company decisions which make at any managerial level is very important because it can be either plus or decease in the number of customers.The future of this type of companies totally depends on the their consumers.Therefore every decision has to be taken by idea about the consumers.Strategies to improve Decision-making and taking by using Information and Knowledge internally and externally.Managers can improve decision-making by using information and knowledge internally and externally.Internal information is important for all management levels in their decision-making and taking in the organization.But this relate to activities or transactions performed within the organization, such as administrative tasks, the production of products and services or the sales of products. To improve internal information manager canEstablish a system for collecting data or standard data such as measuring output,sales and costRelyin g to some extent on the informal communication lines between employees.In an organization to improve the knowledge managers can improve the personal skills of the employees.They can organize seminars to improve the knowledge of the knowledge of employees.External information is the information that obtained from outside the business.It can be either official or unofficial sources.Normally these information concern about official areas (tax,regulations etc.), the economy,suppliers and customers.In an organization external information are very useful. It helps in effective decision-making because in decision-making it is very important to know customers ideas,complaints and choices.The information of official areas provide the current perspective of the business world in political view.Therefore by collecting information and knowledge of the outsiders the organization can achieve their goal effectively and efficiently.STRATEGIES TO increase personal ne bothrking to widen involvement in the decision-making process.What is networking?Networking of a business is the process of establishing a mutually beneficial kind between personnel including customers, stakeholders and experts.The purpose of networking is to increase business revenue by development of relationships that generate information, referrals, advice, support, nil and much more.The best business networking give rise to exchange business information,idea resources and is the most important skill to establishing a mutually beneficial relationships.For effective and strong networking it requires people toEffectively communicateBe prepared and voluntary to share informationListening to the othersHave cracking contact with others gift curiosityAsking questions to show that they are interested in the undecidedIdentifying people in jobs that can talk to and make enquiries ofSources of personal networking face-to-face networking includes both formal and informal network members.Personal networks can guide the self determined person.This is very important in decision-making.Personal networking helps to improve the productivity.As wellspring as personal networking it is very important to keep in touch with any group or key individuals who can affect the work or the objectives of the organization.Stakeholder networking help toStay in touch with developments in area of workGet information which will help in the work captivate individual decision-makersStakeholders can be internal ( all levels of managers and co-workers) or external(regulators, environmental and legal entities).Therefore stakeholders are clients, project managers and teams, contractors and sub-contractors, distributors and suppliers and everyone else with a stake in an military issue stakeholder networking is a key to business success.According to the stakeholder contacts it can be dividing into two typesi) Primary stakeholders- They are directly linked to the organization such as shareholders, employees, customers and suppliers.ii) Secondary stakeholders-They are indirectly linked to the organization such as the media, regulators and competitors.Good relationships with stakeholders can increase the stability of an organization. For example if it has pricey relationship between suppliers and organization they show optimal responsiveness to company needs. This is not easy to do. It needs time for people to know one another, stimulate trust and deal with organizational issuesStrategies to increase personal networking1).Forming business relationshipsEstablishing good relationships with stakeholders help individuals to go through to find and develop lasting interpersonal relationships. The relationships with stakeholders can improve byAttending the meeting or events of other organizationsUse e-mail and the internet to network with national or world-wide organizationsAttending political and community events where key organizations and decision-makers will be presentAttending conferences, seminars an d consultation meetingsThe relationships with customers are very useful in decision-making because managers have to increase customer satisfaction and minimize their problems. For that they have to build good and smarter relationships with customers to identify their preferences and to develop trust. In this case complaints, errors and proposals of customer are very important. So they must be recorded. There should be any culture medium available to contact the customers such as Internet, through a call center or personal contact. Therefore in an organization the decision which making by the ideas of customers are more powerful in achieving their goals. non wholly the customers relationships supplier relationships also very important.2).Networking direct or using media as an intermediateBased on the relationship of trust soulfulness can be use as a referral in the process of networking. It is the most fundamental act in networking. Professional networking groups are the best ref errals. They meet at regular times at a special place and take decisions.3). Formal and informal networking4).Networking through trustworthy relationships and confidentiality both individuals in an organization link together through trust and relationships. Therefore networking through trust and confidentiality is very important.Development of a communication process to improve the decision-making and organizational knowledgeProcess of communicationCommunication can be thought of as a process or a flow.Noise/barriersReceiverDecodingChannelEncodingSource centre Message Message MessageFeedbackCommunication flows from one person or group to another and then, via feedback to the original person a group making a closed loop or cycle. Elements of the communication process arei. Communication source/ transmitter- The person who has essence to communicate.ii. Message- The message can be identified as what is communicated. It is the subject matter of the communication.iii. Encoding-Encodin g is converting a communication message to a symbiotic form.iv. Channel-The channel can be defined as the medium through which a communication message travels. Examples reverberate, Letters, Radio etc.v. Decoding-Decoding is translation of the symbols in message into form that can be silent by the receiver.vi. Receiver- The receiver is the object to whom the message is directed by the communication source/sender.vii. Feedback-Feedback is the check on how successfully the communication source/sender has been transferring his/her message as originally intended. It is necessary to ensure that the receiver has reliable the message and understood it in the same sense as communication source/sender wants.viii. Noise/Barriers-Noise is external distances in the communication process.It is very important to note about noise. The result of this noise is that the message received is not the message transmitted by the communication source/sender.The types of communication processes areMeetin gs and conferencesWorkshop and training eventsInternet and e-mailWrittenTelephone photograph conferenceCommunication process of coca-cola companyThey use ICT (Information and Communication Technology) to communicate both internally and externally.ICT has enabled 24 hours- 7 days orbicular communication. This includes communication withEmployees-They use Facsimile (Fax) as the tool to contact the employees because most employees have telefax machines I their office.Management-The pagers and Fax-machines help them to contact.Customer-Coca-cola company use only e-mail to communicate customers. They could send different product or new(a) sales etc.Distributors of Coca-cola- They use video conference for the communicationThe be processes of communication in Coca-Cola Company areInternet and E-maildelineation conferencingFacsimile(fax)Internal ICT communication in Coca-Cola CompanyE-mail-This is very fast way to send information and it save lot of time both sender and receiver. The st aff of the Coca-Cola Company has their own program which is installed in their computers to tell them once they have received e-mail. Using email message can be sent to manifold recipients easily and can be forwarded on to others.Fax- This haves people to have copies of document they may require and sent the message. Enables messages to reach hostile locations quickly but complex images in he faxes are not clear.Pagers-This allows people to received information whenever they are and whenever they need but capacious messages cannot be sent through this. Mainly executives use pagers in business.Video conferencing-This cannot use by all companies. Through this people from different countries allow to talk one another and listen to what is being said. This type of communication is very effective in the communication because it allows transmitting pictures as well as voices.External ICT communication in Coca-Cola CompanyFax use to contact the external suppliers and suppliers are the only people who do fax them externally. This type of communication process saves money and the time.Improvement to ensure greater integration of communicationThey can use conversation also as a tool.This is unstructed and a discuss a wide range of topics. In decision making meeting are very effective communication tool. Coca-cola Company is world wide company .here only top level managers and directors can meet and take decisions. This allows expressing multiple opinions and they can be discussed and immovable wide range of issues. This type of communication tools can be used in long term decision-making and taking but for instant decision making they can use telephone. This is good way of communication that does not required a written record and conference alls allow multiple participants.Workshops and training events can be used to improve employee Knowledge. Through that they can improve organizational knowledge. Those types of methods can be used country vice.Personal-Interpers onal skills should be improved.Interpersonal skills involve inspiring,motivating,leading and controlling people to achieve objective/objectives. Interpersonal skills can be defined as skills use in interactions and relationships between two or more people. Good interpersonal skills can assist in Motivation,Communication,Team working and Team building and customer care.The role of Knowledge management (KM) plays in managing organization strategicallyAs indicated in the role of knowledge , Knowledge Management describes the process of collecting,storing and using the knowledge held within an organization.It is fundamentally focus on organizational objectives such as performance,competitive advantage and continues advancement of the organization through the improvement and sharing of organizational knowledge management throughout the organization.Therefore knowledge management is not a technology pr computer thing and it depends on the human skills.Knowledge management use to identif y,create,represent and distribute insights and experiences in an organization. These are help in managing organization strategically.